Privacy Policy

Digital Personal Data Protection Act, 2023 Compliant (India)

1. Introduction

This Privacy Policy explains how our CRM collects, uses, stores, and protects your personal data in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and relevant Indian IT regulations.

2. Data We Collect

We collect the following categories of personal data to provide our services:

  • Name, Email, and Phone Number
  • Lead Information
  • Business Details
  • Call Logs/Recordings (if enabled)
  • WhatsApp/SMS Communication
  • IP Address and Device Data

3. Purpose of Data Collection

  • Account Creation
  • Lead Management
  • Customer Support
  • Communication Services
  • Security & Fraud Detection

4. Consent Requirements

We take explicit consent before collecting personal data. Users may withdraw consent anytime.

5. Data Storage & Sharing

  • Data stored on secure cloud servers. Shared only with authorized partners like SMS, WhatsApp APIs.

6. Security Measures

We employ industry-standard security practices to protect your data:

SSL/HTTPS Data Encryption Two-Factor Authentication (2FA) Strict Access Control Regular Security Audits

7. Your Rights as a Data Principal (DPDP Act)

Users may request access, correction, deletion, withdrawal of consent.

8. Data Retention

All personal data is **deleted within 30 days** after an account is formally closed and termination is confirmed.

9. Breach Notification

Users will be notified promptly and transparently in the event of a data breach, strictly **according to the provisions of the DPDP Act.**